How it works

How do I secure my booking?

After confirming your chosen date and catering requirements, a deposit equivalent to 50% of the total invoice amount is required within 48hrs. Once received your reservation will be officially confirmed. Kindly note that this deposit is non-refundable. Please note that dates cannot be reserved without the corresponding deposit. 

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When is the remaining payment due?

The final payment is due no later than 7 days prior to the scheduled event. To ensure a smooth process and avoid any delays, please ensure that your dietary requirements and confirmed guest count have been provided by this deadline. This will allow us to finalise menus and make necessary arrangements.

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What areas do you service?

We are locals of Geelong and The Surf Coast but service most regions of Victoria. For Private Chef and large bookings such as weddings, corporate conferences and events we are open to travelling interstate. Please get in touch to coordinate travel arrangements. Travel fees may apply if the location is more than 50km from our area. Minimum expenditures also apply to areas outside Geelong.

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What if I have to cancel?

In the unfortunate event that a cancellation is necessary, Sip and Savor will make efforts to find an alternative suitable date, However, please note that the initial deposit is non-refundable in the event of a cancellation.

Cancellations made within 7 days of the event will result in the forfeiture of the entire payment. This accounts for the expenses already incurred, including ingredient costs and the time invested in crafting your personalised menu.

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Can I reschedule?

We understand that circumstances might require rescheduling. Changes to the event date can be made up to 30 days prior without any penalty, and the deposit will be transferred to the new date. Changes made after this 30 day window will be treated as cancellations. Please consider the availability as weekends tend to be heavily booked. If the new date falls under new pricing, the updated rates will apply.

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Can I adjust guest numbers?

If guest numbers change before the event, please notify us promptly. Should the count exceed an additional 10 people, an additional staff member may be required, incurring an additional cost. A reduction in final guest numbers can only be provided prior to final payment being due and can not exceed a reduction of more than 10% of the initial booking. A reduction in guest numbers within 7 days of the event can not be refunded.

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How are menus arranged?

Menus are individually crafted and may vary from sample menus on the website. Your final menu will be sent approximately 7 days before the event, provided all details have been received. Dietary requirements can be accommodated but must be communicated before the final menu is sent. The menu is at the chef's discretion, and apart from specified dietary needs with prior communication, individual preferences cannot be accommodated on the event day. All menus are subject to change according to supplier and seasonal availability.

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Are wait staff included?

For groups exceeding 10 guests, additional staff members may be necessary to ensure the best experience. this service is priced at $180 per waitstaff member per event. The need for additional staff depends on the type of experience booked and will be discussed on a case-by-case basis.

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Can I make requests for my menu?

Should you wish to include a particular item on your menu or style of menu, feel free to enquire. We strive to meet your requests, although certain items may not be feasible and could result in a slight price adjustment if ingredients are costly or not in season.

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Do you cater for children?

Children under 12 can be included with main courses and desserts at a reduced rate per person. These arrangements must be made at the time of booking. Unless there are dietary restrictions, all children will receive the same meal.

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Is there a minimum spend?

All bookings from Friday 5pm through Sunday close are subject to a $1500 minimum spend. This does not include delivered catering. Weekday/night minimum spend of $1000 applies to all bookings more than 50km from Geelong.

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If you have further questions that have not been answered here, please get in touch with us at: events@sipandsavor.com.au